Login at Oxirail.com and go to the My Transactions section to see all transactions like booked or cancelled tickets on your dashboard.
Select the ticket which needs to cancelled, and then clicks on Cancel E-Ticket. For Both Manual cancellation & waiting ticket cancellation, you will find ‘Verify’ button corresponding to cancelled tickets.
Clicks on the ‘Verify’ button and a pop-up window will be open. An OTP will be sent at the customer's mobile number which was used at the time of ticket booking. Please enter this OTP in the pop-up screen and then click on submit.
Once OTP get successfully verified, click on ‘Cancel’ button. The cancelled ticket amount will be updated in TA balance post completion of the cancel ticket verification.